Scope and Responsibility

This Privacy Policy applies to personal information collected through proresolv.com, including information submitted through the PRORESOLV enquiry form and information generated through ordinary use of the website.

PRORESOLV LTD, operating from Trinidad and Tobago, is responsible for determining how personal information collected through this website is used.

Separate privacy provisions, engagement terms or contractual requirements may apply if an advisory, Academy, institutional, digital-product or other formal relationship is established.

Information We May Collect

Information you provide

• Full name and email address
• Organisation or institution
• Professional role or position
• Country or region
• Nature and content of your enquiry
• Consent and communication preferences
• Correspondence arising from your enquiry

Technical information

The website and its service providers may automatically process limited technical information such as IP address, browser type, device type, approximate location, access time, referring page, requested pages, security events and server or diagnostic logs.

How Information Is Collected

Information may be collected when you:

• Complete and submit the website enquiry form
• Correspond with PRORESOLV by email
• Request information about an offer or engagement
• Interact with website pages, links or security systems
• Provide information during legitimate pre-engagement discussions

Form submissions are processed through the website’s WordPress form software and email-delivery infrastructure. Copies may remain in authorised email accounts, technical logs or related business records.

How We Use Personal Information

Personal information may be used to:

• Receive, review and respond to enquiries
• Understand the matter, organisation, role and support being considered
• Determine an appropriate advisory, Academy, institutional or future CCNS™ pathway
• Conduct legitimate pre-engagement communications and due diligence
• Maintain appropriate correspondence and decision records
• Administer, secure, troubleshoot and improve the website
• Prevent misuse, fraud, spam and security incidents
• Establish, exercise or defend legal and contractual rights
• Comply with applicable legal, regulatory and professional obligations

Information submitted for an enquiry will not be added to unrelated marketing lists without separate consent or another lawful basis where applicable.

Basis for Processing

Depending on the circumstances and the law applicable to the individual, information may be processed on one or more of the following bases:

• Your consent, including consent to respond to an enquiry
• Steps requested before entering a contract or engagement
• Performance or administration of an agreed engagement
• Legitimate business interests that do not improperly override individual rights
• Compliance with legal, regulatory or professional obligations
• Protection of legal rights, systems, users and other persons

Where processing depends on consent, consent may be withdrawn by contacting us. Withdrawal does not invalidate processing lawfully completed before withdrawal.

When Information May Be Shared

We do not sell personal information. Information may be disclosed only where reasonably necessary to:

• Authorised personnel supporting the enquiry or engagement
• Website hosting, email, security, backup and technical service providers
• Professional advisers subject to appropriate confidentiality obligations
• Regulators, courts, public authorities or law-enforcement bodies where legally required
• Protect the rights, safety, systems or property of PRORESOLV or others
• Support a legitimate business restructuring, subject to appropriate safeguards

Service providers are expected to process information only for authorised purposes and under appropriate contractual, confidentiality or security controls.

International Processing and Transfers

PRORESOLV operates from Trinidad and Tobago, while website, hosting, email, security or other service providers may process information in other countries.

Where applicable law requires safeguards for an international transfer, reasonable measures will be used to support an appropriate level of protection. Privacy laws in another country may differ from those in your own jurisdiction.

How Long Information Is Retained

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, contractual, security, accounting, dispute-resolution and record-management needs.

Ordinary enquiries that do not develop into an engagement will generally be reviewed for deletion or anonymisation within 24 months after the last meaningful communication. Information connected to an engagement, claim, dispute, legal obligation or continuing relationship may be retained for a longer period where reasonably necessary.

Cookies and Similar Technology

The website may use cookies, local storage or comparable technology that is reasonably necessary for security, form operation, preferences, performance and technical administration.

If optional analytics, advertising or other non-essential tracking technologies are introduced, this policy and any applicable consent controls should be updated before those technologies are activated.

Browser settings may allow you to block or delete cookies. Blocking necessary technology may affect website or form functionality.

Information Security

Reasonable administrative, technical and organisational measures are used to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

These measures may include access controls, authenticated email delivery, encrypted website connections, managed hosting, security monitoring, backups and restricted administrative access.

No internet transmission or storage system can be guaranteed to be completely secure. Users should therefore avoid sending sensitive material until an appropriate controlled method has been agreed.

Your Privacy Rights

Depending on the law applicable to you, you may have the right to request:

• Confirmation of whether personal information is being processed
• Access to personal information held about you
• Correction of inaccurate or incomplete information
• Deletion of information where there is no continuing lawful need
• Restriction of, or objection to, certain processing
• Withdrawal of consent where processing depends on consent
• Transfer of certain information in a usable format where applicable
• Information about relevant recipients or processing activities
• A complaint to an appropriate supervisory or regulatory authority

Requests may be submitted to info@proresolv.com. Reasonable identity verification may be required before information is disclosed, corrected or deleted. A request may be limited or refused where permitted or required by law, and the reason will be explained where appropriate.

Children’s Information

This website and its professional enquiry form are not directed to children. We do not knowingly seek personal information from children through the enquiry form.

A parent or legal guardian who believes that a child has submitted personal information should contact us so the information can be reviewed and, where appropriate, deleted.

External Websites and Services

The website may contain links to third-party platforms, booksellers, service providers, professional resources or other websites. Those organisations operate under their own privacy policies and terms.

PRORESOLV is not responsible for the privacy practices, security or content of an external website merely because a link is provided. Users should review the applicable external policy before providing personal information.

Changes to This Policy

This Privacy Policy may be updated to reflect changes in website functions, services, technology, business practices or applicable requirements.

The effective date displayed at the beginning of the policy will be updated when material revisions are published. Where appropriate, additional notice may be provided.